Those in charge of naming shall be shot

CALLER: Yeah, I'm having problems connecting my FAD to my Agile.
ME: Huh?
CALLER: Yeah, I put in the URL and it doesn't work.
ME: *searches knowledge base* FAD?
CALLER: Yeah, I don't know why it isn't working.
ME: *can't find it* FAD?
CALLER: Yeah.
ME: F-A-D?
CALLER: That's it.
ME: *still no idea*