Obviously not watching what he's doing...

ME: How can I help you?
CALLER: I need access to the work order system. I need to have the software installed on my computer.
ME: Okay, in order to use the WO system, you need to have completed training for it. Have you taken the training?
CALLER: No. You only need that if you're going to look at the work orders. I'm just going to be making them.
ME: But you need the training to get an account
CALLER: But I'm not looking at them?
ME: No, but you need an account to make them. And you need training to get the account.
CALLER: Oh, but I'm not looking at them.
ME: *surrenders*