Quite possibly, one of my favorite calls ever

CALLER: It's not letting me set up my account. It says my fields are different, but I typed in my PIN the same way twice.
ME: Let me take a look... Okay, your favorite food blanks are filled out differently. One's longer than the other. When it says "Verify Favorite Food", you need to type in the same thing again, exactly the same.
CALLER: Ohhhhh! I thought it said "Very Favorite Food"