Fair enough...

ME: Okay, I see here that the problem is that you don't have an account on the website. I tried resetting your password for it, but it said that you don't have an account yet.
CALLER: (slight French accent) Ah, okay, so what do I do now?
ME: One second, let me check my references.... Okay, you'll need to contact someone at your site. His name is Cornelius Ms...
CALLER: *Interupting* Oh, Cornelius?! Heh, no problem!
ME: Oh, okay. Well, I can give you his phone number if you would like.
CALLER: Nah, I know him. If he doesn't fix it for me, I will just kick him at soccer.
ME: Oh... fair enough then.